Preventive Maintenance Contracts.

A standard quarterly PM visit runs 60-120 minutes per machine depending on platform. Covered: full descaling cycle, group seal inspection (replace if at end of interval), sprayhead clean, brew-unit lubrication and inspection, milk-system deep clean, steam-wand and steam-valve service, water filter inspection (replace if cartridge interval reached), pressure-gauge verification, shot-temperature verification with bench tool where applicable.

The visit ends with operator-side maintenance review — we walk on-shift staff through any daily/weekly tasks that affect machine performance. Operator skip-discipline causes 60-80% of premature service calls; the training catches more than the parts replacement does.

PM contract pricing scales with machine count, platform complexity, and dispatch frequency. Typical ranges per machine per year on quarterly intervals:

- La Marzocco / Slayer / Synesso (specialty commercial): $1,800-$2,400/year - Eversys / Schaerer / Thermoplan (super-auto hospitality): $1,800-$2,800/year - Nuova Simonelli / Rancilio / Faema (mid-commercial): $1,200-$1,800/year - Bunn / Curtis / Fetco (commercial brewers): $700-$1,000/year - Newco / office tier brewers: $400-$600/year - Jura / Saeco premium home/office: $500-$800/year

Fleet contracts (3+ machines across one or more locations) get volume pricing. Multi-property hotel groups typically save 15-25% vs. per-machine quoting.

PM contracts include guaranteed emergency-dispatch windows. Standard contract terms: 2-hour dispatch within business hours for hospitality and convention accounts; 4-hour dispatch for cafes and restaurants. Emergency calls outside business hours are available with an emergency-rate add-on.

We pre-stage common parts for your specific machines on contract trucks. The diagnostic-to-repair time on PM-contract accounts is typically 30-50% shorter than on non-contract accounts because we know the machine.

The math favors PM contracts when:

- Daily volume above 200 cups (roughly $80+ in revenue at $0.40 per cup) - Multiple machines (fleet pricing kicks in at 3+ units) - Multi-property operations (hotel groups, restaurant chains) - Mission-critical service environments (convention venues, airport, large corporate flagship)

The math does NOT favor a PM contract when:

- Single machine at low volume (under 80 cups/day) - Office breakouts where coffee is convenience, not revenue - Residential prosumer setups

For those situations, per-call service usually pencils better. We will say so when asked.

For hotel groups, restaurant chains, and corporate operations running 3+ machines across multiple LA-area properties, we offer fleet-managed PM contracts. One PM schedule covering all machines, standardized parts inventory at the LA-warehouse level, single quarterly invoice, single point of contact for emergencies.

This structure typically reduces annual service spend by 15-25% versus per-machine contracts and dramatically reduces administrative overhead on your facilities team. The first PM cycle establishes baseline service intervals; subsequent cycles use historical service data to predict and prevent.

Standard contracts run 12 months with 30-day cancellation. We do not require multi-year commitment. The contract specifies: covered machines, visit frequency, dispatch SLA, parts inclusion (some contracts include common parts; others bill at PM-contract discount), operator-training schedule, billing cadence (annual prepay or quarterly invoice).

We provide a written PM service log per visit — documented service history is genuinely useful for warranty disputes, resale value, and insurance claims. Several customers have used our service logs to win warranty cases against manufacturer dispatchers.

Single-machine quarterly PM contracts: $400-$2,800/year depending on platform. Fleet contracts (3+ machines): 15-25% volume discount. 12-month standard term, 30-day cancellation.