What is your response time for an Astra service call?
Average dispatch in LA County is under 4 business hours on weekdays; you get the arrival window on the call, before you hang up.
BRAND ASTRA · FIELD SERVICE · v.2026 · LAST VERIFIED OCTOBER 2026
Astra repair & service.
Astra Mega I, Mega II, Mega II Compact, Mega III and Gourmet machines, serviced on site in Orange County, Long Beach and Ventura. Parts ship from inside the US.
Service area LA · OC · IE · SD · Ventura — 25 cities
Brand Astra
Response time Same-day · ≤ 4 hrs avg
Dispatch (424) 352-8838 · 24/7 emergency
ON SITE
Two groups in about nineteen inches of counter. A compact machine fits where a full-width one does not, and it is serviced in place.
SECTION 01 · STRAIGHT ANSWERS
Straight answers for Astra owners
What does an Astra service contract cost, and what is included?
Preventive-maintenance contracts run $400–$2,800 per machine per year on a quarterly cycle, 15–25% off from 3 machines; 12-month term, 30-day cancellation.
Do you use remote diagnostics on Astra machines?
No — a traditional machine has nothing to dial into. Diagnosis happens at the machine: pump and group pressure, boiler temperature, and the electrical checks that tell a failed element from a failed board.
Where do Astra parts come from, and how long do they take?
From inside the United States. Astra sells replacement parts direct and Parts Town carries the line, so nothing waits on an import. We order against the part number in Astra’s manual, and the ETA is written into the estimate.
Are you Astra authorized?
No. We are an independent repair service and not an Astra warranty station. Astra’s warranty is one year on labor and two years on parts from installation, so a machine inside that window should go to Astra first. Outside it, we service the machine on site and order parts from Astra or a US parts house.
SECTION 02 · WHY US
Four differentiators
01
We order against Astra’s own part numbers
The operation manual lists the yearly parts by number. We quote from that list, so the estimate names the part and you can check it against the book.
02
Flare fittings, not metric guesswork
Astra plumbs with brass flare fittings and a quarter-inch flare inlet. A leak at a fitting is re-made with hardware any US supplier stocks. It is not a reason to scrap the machine.
03
Voltage checked before parts are ordered
Every Astra model exists in a 220 V and a 110 V version with different elements and valve coils. The rating plate is photographed on the visit, and the order follows the plate.
04
Straight about what the Compact is
A 7-litre boiler feeding two groups and two steam wands has limits. If the complaint is slow recovery during a rush and nothing is broken, we say so and leave the parts in the catalogue.
Astra is the odd one out on a bar full of Italian machines: an American commercial espresso machine, built with flare fittings and US-standard hardware. The company was based in Canoga Park when it was sold in 2019, and the machines are now built in Spokane, Washington. That history matters for service. Parts are ordered from the manufacturer or from a US parts house against the number in Astra’s own manual, and nothing waits on a shipment from Europe.
SECTION 03 · MODELS WE SERVICE
Astra line-up
M-01
Mega II Compact — M2C-014 / M2C-014-1
Two groups in 19.25 inches of counter. One 7-litre copper boiler, rotary-vane pump. The M2C-014 is 220 V and 2,700 W; the M2C-014-1 is the 110 V, 2,000 W version on a 20 A circuit. The semi-automatic twins are the M2CS-019 and M2CS-019-1.
M-02
Mega II — M2-012
The full-width two-group. 12.5-litre boiler, 4,500 W, 220 V on a 30 A circuit. Nearly twice the boiler of the Compact, which is the whole difference on a busy bar.
M-03
Mega I — M1-011 / M1-011-1
One group on the same 7-litre boiler as the Compact. 220 V or 110 V. The semi-automatic versions are the M1S-016 and M1S-016-1.
M-04
Mega III — M3-013
Three groups, 17-litre boiler, 5,500 W, 220 V. The semi-automatic M3S-018 is 5,700 W.
M-05
Gourmet — GA-021 / GS-022
One group, 4.2-litre boiler, automatic or semi-automatic. The GAP-022-1 and GSP-023-1 are the tank-fed 110 V versions for a counter with no water line.
M-06
Super-automatics — SM-111, SM-222, A-2000
Bean-to-cup machines on a 4.2-litre boiler. Astra’s manual calls the SM-111 and SM-222 the Super Mega I and II. Piston O-rings and burrs are on the yearly list.
SECTION 04 · COMMON PROBLEMS
What goes wrong on a Astra
- P-01 $150-$225
Group gasket, shower screen and infusion orifice
Astra’s manual puts all three on a yearly replacement: gasket A10040, shower screen A10060 and the small infusion orifice A10020 with its mesh filter. A gasket and screen swap is about 40 minutes for two groups. The orifice is the one people skip, and a half-blocked one shows up as one group running slower than the other.
- P-02 $150-$270
Group electrovalve not closing
The group valve (A10110 or A10111, by voltage) is also a yearly part in the manual. Scale holds it open and the group keeps dripping after the shot stops. Read the voltage off the rating plate before ordering: the 110 V and 220 V coils are not interchangeable.
- P-03 $180-$280
Pressure-stat no longer cycling
Astra gives a field test for the A10170. Let the boiler fall to 12–13 PSI: if the amber heating light is not on by then, the pressure-stat is done. Normal boiler pressure is 15–17 PSI. A scorched terminal on the pressure-stat means the connection is checked too, not only the part.
- P-04 $150-$230
Steam valve or wand pivot leaking
Two separate kits: the steam valve kit A10440 and the wand pivot rebuild kit A10469. A wand that drips with the knob closed needs the valve. One that weeps where it swivels needs the pivot. Order the one the leak points at.
- P-05 $150-$270
Boiler overfilling or not filling
The inlet electrovalve (A10360 or A10361) and the level probe A10230 work as a pair. A scaled probe reads empty and floods the boiler; a stuck valve does the same from the other end. Supply pressure belongs in the check as well: Astra specifies 30–50 psi at a quarter-inch flare inlet.
- P-06 $340-$420
Pump pressure low or noisy pump
The Mega machines run a rotary-vane Procon pump, part A10390. Brew pressure should sit near 135 PSI. A pump that cannot reach it, or screams when it starts, has usually been run against a starved supply line or a blocked filter.
ASTRA · WHAT A SERVICE COSTS
Commercial, on-site — 1 groupfrom $749
This is the one-group figure. A Mega II or a Mega III is priced by its group count, and you see that number first.
ASTRA · FIGURES
On the bench and on the bar.
Astra Mega II Compact. Model M2C-014 runs on 220 volts; the M2C-014-1 is the 110-volt version of the same machine.
Dosing buttons above the group. A dose that drifts between two shots is measured before any part is ordered.
SECTION 05 · SERVICE TYPES
From emergency calls
to PM contracts.
- Emergency Espresso Machine Repair Same-day dispatch when the machine is down — cafes get the first slot.
- Preventive Maintenance Contracts Quarterly descale, seals, and milk-system deep clean on a contract.
- Espresso Machine & Coffee Brewer Repair $145 diagnostic. Countertop machines we collect and return; plumbed and commercial machines we service on site. The $145 diagnostic is credited in full toward the repair when you approve the estimate.
- Espresso Machine Installation Plumbing, electrical, drain, and commissioning in one 4-8 hour visit.
- Water Filtration for Espresso Filtration matched to your water — scale is the #1 killer we see.
- Used Espresso Machine Refurbishment Buy-side inspections and full refurbs for used commercial machines.
COVERAGE · ASTRA
Where we service Astra.
Astra units mostly live on cafe bars and hospitality counters, so the dispatch pattern follows the commercial corridors: Astra repair in Orange County, Astra repair in Long Beach and Astra repair in Ventura County. Same technician, same rates everywhere on the grid — 25 cities across six counties, same-day when the schedule allows.
SECTION 06 · FAQ
Frequently asked.
Q-01 How much does Astra espresso machine repair cost?
It depends on whether you want one fault fixed or the machine brought back to spec. A single repair is priced per job; a full service is the flat figure above. Typical on an Astra: gasket and shower screen $150-$225, group electrovalve $150-$270, pressure-stat $180-$280. Typical, not a quote. What the repair costs depends on what we find. You get a written estimate before anything is done, and you can decline it — we bring the machine back and nothing further is owed.
Q-02 Are you Astra authorized?
No. We are an independent repair service and not an Astra warranty station. Astra’s warranty is one year on labor and two years on parts from installation, so a machine inside that window should go to Astra first. Outside it, we service the machine on site and order parts from Astra or a US parts house.
Q-03 Where do Astra parts come from?
From inside the United States. Astra sells replacement parts direct, and Parts Town carries the line as well. There is no import step, which is the main practical advantage of this machine over an Italian one of the same age.
Q-04 My Mega II Compact cannot keep up at breakfast. Is something broken?
Often nothing is. The Compact has one 7-litre boiler for two groups and two steam wands; the full-width Mega II has 12.5 litres. If the boiler pressure holds at 15–17 PSI when the machine is idle and falls away only when both wands are open, that is the size of the boiler, not a fault. We check the pressure-stat and the element first, and if both are healthy we tell you.
Q-05 Is a ten-year-old Astra worth repairing?
Usually yes, because of how it is built. The fittings are standard, the parts are listed by number and they ship domestically. The repairs that end a machine are a boiler eaten through by scale or a frame that has rusted under a long leak. Both are visible on a diagnostic visit, and we tell you before any money is spent on parts.
Q-06 Do you service the 110-volt versions?
Yes. The -1 models (M2C-014-1, M1-011-1, GA-021-1) are the same machines on a 2,000 W element. They heat more slowly and recover more slowly. We check that the machine has a circuit of its own, because a 110 V Astra sharing a breaker with a toaster trips on the busiest morning of the week.
SECTION 07 · CASE STUDY · HONEST OPINION
Typical call · how this fault usually goes
A typical call on a Mega II Compact: a diner reports that the left group keeps dripping after the shot and the drip tray fills during service. The visit starts with the rating plate, then the group. A group electrovalve held open by scale is the usual cause, and the gasket and shower screen are overdue on the same group. Valve, gasket and screen are replaced in one visit of about 90 minutes. The water filter is checked before leaving, because the scale that held this valve open is working on the other one.
Honest opinion
The Mega II Compact gets specified because it fits, and it does fit: two groups in 19.25 inches. It is the wrong machine for a line out the door. Seven litres of boiler shared between two groups and two steam wands will not recover like the 12.5 litres in the full-width Mega II. If the counter can take the wider machine, take the wider machine. If it cannot, run the Compact for what it is and do not pay anyone to "fix" its recovery time.
SECTION 09 · RELATED GUIDES
Worth reading before you call.
- Is It Worth Repairing an Espresso Machine?
Usually yes, if the fix costs under half a replacement and the machine has years left. The arithmetic we run by machine class, and when to buy new instead.
- How Long Does an Espresso Machine Last?
Six to eight years for an entry machine, twenty-plus for a prosumer one. The build, the water it drank and whether anyone serviced it set the number.
SECTION 10 · SOURCES & VERIFICATION
LAST VERIFIED OCTOBER 2026
- R-01 Astra Manufacturing — Mega II Compact M2C-014 product page Accessed October 2026
- R-02 Astra Manufacturing — replacement parts Accessed October 2026
- R-03 Astra Manufacturing — operation manuals Accessed October 2026
- R-04 Parts Town — Astra parts and manuals Accessed October 2026
- R-05 Foodservice Equipment Reports — Astra acquired by Cornerstone Foodservice Group, 2019 Accessed October 2026
Every figure on this page is ours to stand behind — who we are and what we're licensed for.
SECTION 11 · DISPATCH REQUEST
Need Astra service?
Dispatch in hours.
Tell us your Astra model and what's wrong. We'll respond within the hour with a diagnostic estimate and ETA.
Dispatch hours Mon–Sat · 7am–9pm
Emergency · 24/7
Emergency · 24/7
Service area LA · OC · IE · SD · Ventura
25 cities · same-day
25 cities · same-day
Email service@socalcoffee.repair